100% Satisfaction Guaranteed!
Our number one priority is for you, our customer, to have an exceptional shopping experience. We pride ourselves on providing unsurpassed customer service and believe that you should not have to worry about what happens after the sale.
We strive to maintain top quality flowers and pleasing designs at all times. However, occasionally mistakes happen or product fails. It is what happens after the sale that sets us apart.
Our guarantee is simple: call within 24 hours of receipt and tell us what went wrong. We will listen and assess the situation and make every effort to make sure you are happy. Simply said, we will do what it takes to correct our mistake, whatever it might be, and make it right.
Should you have a quality concern or flower freshness issue within 4 days of purchase, return the design in its original container, and we will replace or refund for product quality issues.
Substitutions may be necessary, particularly if same day delivery is requested, if the particular flowers you have ordered are not available in our cooler. Care is taken to maintain the style, theme and/or color scheme of the arrangement, using flowers of equal or greater value. Additionally, the substitution of certain containers may be necessary due to popular demand, especially during major holidays.
In single-flower arrangements, such as an all rose bouquet, or orchid design, we will make every attempt to match the flower type, but may have to substitute with another color. If you have specific requests, such as color or specific flowers, we ask that you call the shop prior to placing the order online to check for availability. We strive to carry the highest quality flowers. At times our flower selection may be limited due to weather conditions, shipping and product quality. We reserve the right to make any substitutions necessary to provide you a beautiful arrangement.
Whenever possible, please place your order with as much lead time to delivery as you can. With 24-48 hours advance notice, we can usually assure the exact flowers in the exact colors you desire.
Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 6.875%, applied to the amount of the order.